Will Upgrades Void My Jeep Warranty?

Scott Carline • August 18, 2019

The Dealer Told Me Aftermarket Upgrades Would Void My Jeep Warranty

We hear it all the time during Jeep-build consultations. Picture this: Clients considering the purchase of a new Jeep come into Axleboy Off-Road with questions about suspension upgrades, new bumpers, fenders, new tires, etc. We enjoy taking about Jeep upgrades, local Jeep clubs, and trails so a discussion may take anywhere from 45 to 90 minutes. Somewhere during the conversations, we’ll get a comment that goes something along the lines of, “I was talking to the salesman at the dealership and he told me that anything other than MOPAR components would void the warranty on my Jeep. Is this true?”

True or False?

That is a fantastic and very relevant question! The answer is a resounding “sort of”. Perhaps an example is the best way to illustrate this issue. If you were to purchase a brand new Jeep Wrangler today, with a 5 year warranty that covers the engine, transmission, cooling systems, electronic components, suspension and a bunch of other stuff, and then tomorrow you had Axleboy install a 4-inch Teraflex long-arm lift kit, the suspension portion of your factory warranty would be void. So, “Yes” there is, in fact, some truth behind that statement. The greatest deceptions always contain an element of truth.

Be aware that there are some salespeople that will claim any aftermarket upgrades completely strip and void the factory warranty. Most of the salespeople in this category are simply repeating what they’ve heard other salespeople say or they lack sufficient experience to know better, so they make up whatever sounds most profitable for them.

Magnuson-Moss Warranty Act

The fact is, over 40 years ago, back in 1975, the Federal Trade Commission (FTC) passed legislation as part of the Magnuson-Moss Warranty Act to ensure you have the freedom to choose aftermarket upgrades and parts without having your warranty stripped or terminated.

What does this mean?

Simply put, when you upgrade to aftermarket suspension, the dealership cannot void the warranty on your engine, electronics, cooling system and other covered components. All of those other systems and components remain covered for the duration of the warranty term. If a dealership believes upgrading one component caused failure in a different area they may deny a warranty claim, but first they are required to prove correlation between the aftermarket upgrade and the other covered item (ie. Engine, Transmission, Differential, etc.)

It is illegal to deny coverage or void a factory warranty based on the use of aftermarket parts. If a dealer has denied your claim under a new-vehicle warranty and you believe it is in violation of the Magnuson-Moss Warranty Act, a complaint can and should be filed online with the Federal Trade Commission.

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So we're back inside at Axleboy Offroad. We've got our 2020 Jeep Gladiator Sport S. This is still bone stock. I haven't made any modifications to it yet. We have ordered and been receiving a lot of the components from our supplier partner. They're going to end up on this Jeep Gladiator. One thing that's going to be probably the most dramatic cosmetically and performance and everything else from the outside, is the lift kit, and the wheels, and the suspension. Yeah. So right now behind us is bone stock. Let's talk about suspension first. Why don't you tell us what we have here from TeraFlex? Sure. So from TeraFlex, we're doing the adjustable alpine IR arms. IR stands for independent rotation. Now this is a really new product and it's amazing in the fact that it uses the bushing, so we're going to retain the same sound dampening and the same ride quality as we would when we're stock. But the inner sleeve that the bolt actually goes on... Okay. This is actually on a bearing. Okay. And it's a sealed bearing and unlike standard bushings where once the bolt clamps down, it's captive in the rubber and the rubber has to flex in order for this arm to move through its travel. The independent rotation allows free movement, no binding whatsoever, and this is huge in terms of ride quality, in terms of flex when you're off road or when you're on the RTI ramp at a Jeep show, or whatever it may be. We get the best of both worlds. We get the reliability of a good rubber bushing. We get the flexibility of a flex joint, but we don't have the parts that wear out or they get loose and make noise like the flex joints do. So it's kind of the best of both worlds. We expect that these bushings are going to last the vehicle's lifetime. This is a new product, this independent rotation bushing, been in testing and development for quite a while. We expect these to do amazing. What does installing an adjustable control arm do? What's the benefit for me as the Gladiator? Yeah, that's a great question. So we're going to lift it and we're going to raise the suspension. And the way that the geometry works, as we raise, this control arm is going to drop down further away. Now if you notice when this control arm swings down, it moves back. We actually lose some wheelbase when we lift it and it's just the nature of basic geometry. There's nothing we can do about that unless we put in an adjustable control arm. In this case, we can extend the length of this. We can recover our wheelbase, we can recover our alignment angles and our pinion angles as needed. So this gives us the ability to affectively adjust the front axle forward and backward. So we can make sure that the front axle is exactly where we want it. Exactly where we want it with the correct angle and the correct rotation. This is going to make the vehicle drive amazing. We're going to be able to keep caster where we want it, which is important because as we lift it caster drops out. Caster is the alignment angle that gives us stability going down the highway. We can roll it back in. Terrific. What else do we have here from TeraFlex? Well, we also have the new Falcon series three shocks. These are the brand new SP two shocks. Now I know in the past you and I have talked about how nice the Falcon shocks are because we have the quick adjust knobs. So we can turn this knob and we can go from soft ride to firm ride or tow, or if you're particularly picky like I know you are, you can go into setting number two, which gives you micro adjust on the small knob. You can literally dial in the ride as you drive. Now the SP two adds a new feature to it. Okay? It allows us to control the dampening, so this isn't as quick adjust or as easy, but what we can do, if you come in and say, "Dude, I am going to run down a gravel road and I'm going to run this thing hard." You can take the shock off and you can twist it, turn the bottom, and it goes into performance mode. Now this isn't going to be something you're changing in and out of every day. It's something you're probably going to do on install, but it gives you the ability to take the entire shock range and move it to more of a performance setting or to move it more to a comfort setting. Okay. So it just adds one more layer of adjustability to these shocks. These shocks are made up in Utah at the TeraFlex plant in the Falcon plant, handmade up there. Everything is amazing. We've been up on this line. It's the most spotless incredible thing you've ever seen. They've put a lot of time and development into this and these are definitely the best riding shock out there for the JK, and JL, and Gladiators. And it's going to look really cool. Oh yeah. How do you go wrong with all the big, all the billet, all the anodizing, the badging? They cut no corners on this thing at all. So I'm going to guess we've got a front and a back. Yeah. Yeah. So this will be the back. And so the importance with the back is... So it's a gladiator, right? So we're probably going to load it up with stuff, right? I mean, bicycles, kayaks, tent. So we're going to be taking weight in and out of it all the time. And that's really where the quick adjust knob is going to come in for us. So as you add that weight, all your shock dampening needs to change. It's easy now. Reach in there through the wheel-well, make a flip, and go. Going down the road or as a daily driver, what setting would I want to put it on? Well, I'll let you have it as far as a personal preference, but I know when I'm going down the road, just genuinely driving down the highway, I like a softer setting. I don't need to really feel the road. When we go to the firm settings, you're going to feel more input from the road. Now that's going to be great in certain situations. So if you're particularly driving sporty or driving heavy, you're going to want to have that road feel where you can feel the bumps and know what the vehicle is doing. With that, we're going to get a lot of roll control. So the vehicle is going to corner better and it will be able to handle the washboard gravel roads. Because I know like when you're out camping, you're driving down the- Gravel road. Yeah, yeah. You know how it is. You hit the bump and you bounce off the road, not with these, you move it to a firm setting and yeah, it's going to feel like you're zipping across the desert in a Baja race there. So really good stuff. Very adjustable, tunable to how you want it. So typically when you're off road or you're driving in let's say a spirited fashion, if you will, we're going to put them on firm. That's great. Well, thanks a lot to TeraFlex and to Axleboy Offroad. To learn more, you go to teraflex.com or visit us at axleboy.com.
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